We want you to be completely happy with your purchase from Comfort Walk. If something isn't right, we will make it right.
7-Day Return Window
You can return or exchange your purchase within 7 days of delivery. The clock starts from the day your parcel arrives.
Eligibility for Return / Exchange
- Product must be unused, unworn and in the same condition you received it
- Original packaging (shoebox, tags, dust bag) must be intact
- Order number / proof of purchase required
- Sole must not be scuffed, dirty, or show any signs of wear
How to Return or Exchange
- WhatsApp us at +923336280048 or email comfortwalkpk1@gmail.com
- Share your order number and the reason for return / exchange
- We will arrange a pickup or ask you to ship the parcel back to us
- Once we receive and inspect the item, we will process your refund or ship the exchange
Refunds
- Cash on Delivery orders: refund via bank transfer or Easypaisa / JazzCash
- Prepaid orders: refund to the original payment method
- Processing time: 5–7 working days after we receive the item
- Return shipping cost may be deducted unless the item was faulty
Size Exchanges
Wrong size? No problem. We offer free size exchanges within 7 days, subject to stock availability. Just message us with your order number and the size you need.
What Cannot Be Returned
- Items marked as Final Sale or clearance
- Products that have been worn, washed, or damaged by the customer
- Items returned without original packaging or tags
- Returns requested after the 7-day window
Faulty or Wrong Item Received?
If you received a faulty, damaged, or wrong product, contact us within 48 hours of delivery. We will cover the return shipping and send the correct item at no extra cost to you.